Support

How do I cancel my subscription?

Subscriptions are managed entirely through Apple. On your iPhone or iPad, go to Settings → [your name] → Subscriptions, find Ascenvia, and turn off auto-renewal. You'll keep access until the end of your current billing period.

I was charged after my free trial. Can I get a refund?

Refunds are issued by Apple, not by us directly. You can request one at reportaproblem.apple.com, or through Settings → your Apple ID → Subscriptions on your device.

I reinstalled the app and lost my data. Can I get it back?

Your practice log, calendar, journal, and crystal collection are currently stored only on your device. If the app is deleted or you switch devices, that data doesn't carry over automatically. Your subscription itself will restore. Tap "Restore Purchases" in Settings. But locally saved entries won't. We're working on making this more resilient in a future update.

My daily reminder didn't go off.

Reminders currently fire while the app is open. If your phone was locked or the app was closed, it may not have triggered. Make sure notifications are enabled for Ascenvia in your device Settings, and keep the app open around your reminder time for now.

The Compass just shows a button and won't show a heading.

Tap "Enable compass" first, then allow the permission prompt if your device asks for one. If nothing happens after that, the most common reason is that the specific device you're using doesn't have a working compass sensor, which some tablets and older devices don't. Try again on a different device if one is available. Your location shown in the Compass drawer works independently of the heading and doesn't require this.

How do I delete my account and data?

Email us at the address above with your request, and we'll delete your account information (name, date of birth, email) from our records. On-device data can be cleared anytime by deleting the app.